FAQ – Love-a-Mug

Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards at checkout — Visa, Mastercard, Discover, and American Express.

Question 2

Do you accept ACH bank transfer?

Accepted Answer

Yes! ACH bank transfer is available as a payment option at checkout.

Question 3

Can I pay with PayPal?

Accepted Answer

Can I pay with PayPal?

Question 4

Can I pay by check?

Accepted Answer

Can I pay by check?

Question 5

How long does production take?

Accepted Answer

Each mug is custom printed just for you. Production takes 2–3 days.

Question 6

How long does shipping take?

Accepted Answer

After production, estimated shipping time is 3–5 days depending on your location.

Question 7

How is my order packaged and shipped?

Accepted Answer

Your mug is packaged in a cleverly designed protective mailer and sent via USPS Ground Advantage to US addresses.

Question 8

What does shipping cost?

Accepted Answer

Shipping is a flat rate of $6.29 per mug (until USPS raises it again!).

Question 9

Do you ship outside the US?

Accepted Answer

At this time we ship to US addresses only.

Question 10

What is your return/exchange policy?

Accepted Answer

What is your return/exchange policy?

Question 11

What if my item arrives damaged?

Accepted Answer

What if my item arrives damaged?

Question 12

What size are the mugs?

Accepted Answer

All mugs are 11 oz. Some designs also offer a 15 oz option.

Question 13

Are the mugs food-safe?

Accepted Answer

Yes — all mugs are BPA-free, lead-free, and fully food-safe.

Question 14

Are the mugs microwave and dishwasher safe?

Accepted Answer

Yes! All mugs are microwave safe and dishwasher safe. Because the "gold" accents and 3-D illusion effects you see are brilliant photographic images expressed in a rich glaze — not real metal or texture — there is nothing to worry about in the microwave.

Question 15

Will the colors on my mug match what I see on screen?

Accepted Answer

Colors may vary slightly from screen to screen. However, our samples show brilliant, clear colors with no flaws in firing or glazes. We're confident you'll love what arrives.

Question 16

Do you offer custom or personalized mugs?

Accepted Answer

Do you offer custom or personalized mugs?

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